Effective January 1, 2022
At Black Swan Yoga, we’re committed to accessibility, diversity and inclusion. We believe all of our guests should be able to easily navigate blackswanyoga.com, and have full and equal enjoyment of all of our web sites and digital offerings.
Our goal is to make Black Swan Yoga your preferred yoga destination by delivering a quality digital experience, outstanding customer service, and continuous innovation that fulfills our mission to our Community.
Measures to support accessibility
- We have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading.
- Black Swan Yoga Labs is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.
- We include accessibility throughout our internal policies and use formal accessibility quality assurance methods, employing third-party vendors, as appropriate.
- We monitor the website for accessibility challenges, including automated nightly accessibility testing and end-user testing, and promptly make corrections as needed.
- We use appropriate headings, lists, paragraphs and other formatting features on our website so that guests can easily use the site with assistive technology, including within site navigation and checkout.
- We aim to make all of our images and multimedia fully accessible through alternative text, captions and transcripts.
- We strive to build everything so it can be accessed using only a keyboard.
- We provide ongoing accessibility training for our web development, designer and customer service staff.
- We invite feedback from all users of our website to improve accessibility.
Feedback
If there are any questions regarding this Accessibility Policy you may contact us using the information below.
Email: hello@blackswanyoga.com
We aim to promptly respond to accessibility feedback and to propose a solution as soon as possible.
